{"id":35313,"date":"2024-10-18T14:33:38","date_gmt":"2024-10-18T14:33:38","guid":{"rendered":"https:\/\/www.writemyessays.app\/blog\/questions\/keuna-workplace-communication-touchstone-4-plan-and-communicate-a-time-based-task\/"},"modified":"2024-10-18T14:33:38","modified_gmt":"2024-10-18T14:33:38","slug":"keuna-workplace-communication-touchstone-4-plan-and-communicate-a-time-based-task","status":"publish","type":"questions","link":"https:\/\/www.writemyessays.app\/blog\/questions\/keuna-workplace-communication-touchstone-4-plan-and-communicate-a-time-based-task\/","title":{"rendered":"Keuna Workplace Communication Touchstone 4: Plan and Communicate a Time-Based Task"},"content":{"rendered":"
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Touchstone 4: Plan and Communicate a Time-Based Task<\/span><\/h2>\n

SCENARIO:<\/span> <\/span>On Monday morning, you arrive at work and discover you have an email from your manager, Sara, about a customer service issue. She is worried because one of the company\u2019s most important clients did not receive their shipment. While she acknowledges it isn\u2019t your fault, she needs you to work quickly to resolve the issue. Her email outlines some tasks that must be completed in order to address the problem and fast track the solution:

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So last Friday, our client didn\u2019t receive their shipment, and now it\u2019s Monday, making it three days late. We need this problem fixed soon. I need you to email Renee Colon, the client, right away. Apologize for the delay and let her know we\u2019re fixing this issue, but don\u2019t overdo it. Make sure they know we appreciate their business. Then, contact Accounts Receivable. Have them issue a full refund on the customer\u2019s delivery costs and send confirmation of the refund to them as well. Make sure the client is not charged for the new delivery either. And have Shipping expedite the new shipment and send tracking info to the customer. If you contact both departments by the end of today, Accounts Receivable should be done by Tuesday at the latest, and Shipping should have the package out the door with tracking by Wednesday.<\/i><\/dd>\n<\/dl>\n


The table below lists the relevant tasks and deadlines that need to be done to accomplish the stated goals.

<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Goal<\/th>\nTask<\/th>\nDue Date<\/th>\nStatus<\/th>\n<\/tr>\n
Inform customer<\/td>\nEmail Renee Colon<\/td>\nMonday<\/td>\nTo do<\/td>\n<\/tr>\n
Inform relevant departments<\/td>\nContact Accounts Receivable (AR)<\/td>\nMonday (end of day)<\/td>\nTo do<\/td>\n<\/tr>\n
<\/td>\nContact Shipping<\/td>\nMonday (end of day)<\/td>\nTo do<\/td>\n<\/tr>\n
Refund customer<\/td>\nAR issues refund to customer<\/td>\nTuesday<\/td>\nTo do<\/td>\n<\/tr>\n
<\/td>\nAR does not charge for replacement<\/td>\nTuesday<\/td>\nTo do<\/td>\n<\/tr>\n
<\/td>\nAR sends confirmation to customer<\/td>\nTuesday<\/td>\nTo do<\/td>\n<\/tr>\n
Ship replacement package<\/td>\nPackage is expedited<\/td>\nWednesday<\/td>\nTo do<\/td>\n<\/tr>\n
<\/td>\nTracking info sent to customer<\/td>\nWednesday<\/td>\nTo do<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n


ASSIGNMENT:<\/span> <\/span>This assignment has two parts. The first part is to prepare a clear and concise email communication (no more than two paragraphs in the body of the email) to the customer that will inform them about the new delivery date and the refund to compensate for the inconvenience.

The second part is to communicate an internal plan regarding the refunding and redelivery of the shipment. You will draft a message to your colleagues in the Accounts Receivable and Shipping departments about the time frame of each task that clearly identifies who has which task and by what time it needs to be completed. You will need to select an appropriate tool to communicate this message to your colleagues and explain why this would be an effective tool for this purpose.

For this assignment, you will:
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