{"id":29963,"date":"2024-07-17T23:16:23","date_gmt":"2024-07-17T23:16:23","guid":{"rendered":"https:\/\/www.writemyessays.app\/blog\/questions\/improving-customer-service-at-wells-fargo-a-critical-thinking-and-vuca-approach\/"},"modified":"2024-07-17T23:16:23","modified_gmt":"2024-07-17T23:16:23","slug":"improving-customer-service-at-wells-fargo-a-critical-thinking-and-vuca-approach","status":"publish","type":"questions","link":"https:\/\/www.writemyessays.app\/blog\/questions\/improving-customer-service-at-wells-fargo-a-critical-thinking-and-vuca-approach\/","title":{"rendered":"Improving Customer Service at Wells Fargo:  A Critical Thinking and VUCA approach"},"content":{"rendered":"<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">\n<p style=\"margin: 6px 0px 20px; font-weight: 400; font-size: 16px; cursor: auto; color: inherit;\">Write a 3-4-page academic paper in which you describe a business situation, apply a critical thinking framework to the situation, and recommend evidence-based solutions to the situation. Explain how the concepts of VUCA (volatility, uncertainty, complexity, and ambiguity) could affect both the situation and the solution.<\/p>\n<\/h2>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">Introduction<\/h2>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">\n<div style=\"padding: 28px 0px; font-weight: 400; font-size: 16px; cursor: auto; color: inherit;\" data-accordion-status=\"building\" data-controlall=\"true\">\n<div style=\"padding: 15px 46px; cursor: auto; color: inherit;\" aria-labelledby=\"hlyqfl2jx691\">\n<p style=\"margin: 6px 0px 20px; cursor: auto; color: inherit;\">This paper will give you practice with academic writing expectations, while still being work relevant. Many organizations have relationships with professional associations and contribute written articles regularly to newsletters and other publications. In addition, some organizations expect leaders to participate in conferences and seminars, where written work must be submitted using an academic style.<\/p>\n<p style=\"margin: 6px 0px 20px; cursor: auto; color: inherit;\">While you are playing the role of a new leader in an organization, remember that you are also writing a paper that will be evaluated by courseroom faculty. Thus, you want to make it<span style=\"cursor: auto; color: inherit;\">&nbsp;<\/span><i style=\"cursor: auto; color: inherit;\">easy<\/i><span style=\"cursor: auto; color: inherit;\">&nbsp;<\/span>for them to clearly see that you have demonstrated the outcomes of the assessment. Do not make your courseroom faculty search for information; guide them to it. How? By double checking the scoring guide and ensuring that you have clearly demonstrated each of these competencies at what you believe is the Distinguished level.<\/p>\n<p style=\"margin: 6px 0px 20px; cursor: auto; color: inherit;\">Read the following and think about how Panera used critical thinking and an understanding of VUCA to solve their mosh pit problem. Pay attention to Kallet&#8217;s critical thinking framework in particular.<\/p>\n<ul style=\"margin: 16px 0px 20px 40px; cursor: auto; color: inherit;\">\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Jargon, J. (2017, June 2).<span style=\"cursor: auto; color: inherit;\">&nbsp;<\/span><a style=\"cursor: auto;\"><span style=\"cursor: auto; color: inherit;\">How Panera solved its &#8220;Mosh Pit&#8221; problem<\/span><\/a>.<span style=\"cursor: auto; color: inherit;\">&nbsp;<\/span><i style=\"cursor: auto; color: inherit;\">The Wall Street Journal.<\/i><\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Kallet, M. (2014).<span style=\"cursor: auto; color: inherit;\">&nbsp;<\/span><a style=\"cursor: auto;\"><span style=\"cursor: auto; color: inherit;\"><i style=\"cursor: auto; color: inherit;\">Think smarter: Critical thinking to improve problem-solving and decision-making skills<\/i><\/span><\/a><i style=\"cursor: auto; color: inherit;\">.<\/i><span style=\"cursor: auto; color: inherit;\">&nbsp;<\/span>Wiley &amp; Sons.<\/li>\n<\/ul>\n<p style=\"margin: 6px 0px 20px; cursor: auto; color: inherit;\">Then, find another company with a problem they need to fix. You may use nearly any company that you can conduct research on, but do NOT choose the following: United Airlines, Chipotle, Comcast, or Walmart. If you are unsure who to use, try searching &#8220;Companies with customer service problems&#8221; online and you will get a lot of ideas, though your problem does not have to be about customer service.<\/p>\n<p style=\"margin: 6px 0px 20px; cursor: auto; color: inherit;\">In an APA-formatted paper:<\/p>\n<ol style=\"margin: 16px 0px 20px 40px; cursor: auto; color: inherit;\">\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Summarize the problem you researched. Then, apply Kallet&#8217;s critical thinking framework to describe how the leadership of this company should think through the problem to create a solution. Finally, give at least one evidence-based solution\u2014either that you came up with through your research or that you read the company is going to or did employ. Next, describe what VUCA considerations the leadership must keep in mind as they implement this solution.<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Work on being concise but thorough, keeping academically formatted paper to no more than four double-spaced pages.<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Be sure your paper includes, and is organized, as follows:\n<ul style=\"margin: 16px 0px 20px 40px; cursor: auto; color: inherit;\">\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\"><strong style=\"font-weight: bold; cursor: auto; color: inherit;\">Introduction<\/strong>: Write an introduction that tells the reader what to expect of this paper (1 paragraph). It would be most effective to include a brief mention that leaders at Panera Bread effectively used an understanding of critical thinking and VUCA to solve their mosh pit problem, and that this paper applies a similar framework to solving whatever problem in the organization you chose. Choose an organization with a problem you can research.<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\"><strong style=\"font-weight: bold; cursor: auto; color: inherit;\">Problem<\/strong>: Describe the problem that you will be solving for another company, describing the situation (1\u20133 paragraphs).<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\"><strong style=\"font-weight: bold; cursor: auto; color: inherit;\">Thinking Critically<\/strong>: Apply the framework for critical thinking as outlined by Michael Kallet in the<span style=\"cursor: auto; color: inherit;\">&nbsp;<\/span><a style=\"cursor: auto;\"><span style=\"cursor: auto; color: inherit;\"><i style=\"cursor: auto; color: inherit;\">Think Smarter<\/i><\/span><\/a><span style=\"cursor: auto; color: inherit;\">&nbsp;<\/span>e-book to the problem you identified to describe an evidence-based recommendation for this company to improve. You can create your own unique recommendation, or show how critical thinking applied to a solution that someone else came up with already or applied, which you read about in your research (1\u20133 paragraphs).<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\"><strong style=\"font-weight: bold; cursor: auto; color: inherit;\">Applying VUCA<\/strong>: Explain how VUCA could affect both the situation and your recommendation, and any important considerations for management in implementing the recommended solution (1\u20132 paragraphs).<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\"><strong style=\"font-weight: bold; cursor: auto; color: inherit;\">Conclusion<\/strong>: Write a conclusion that wraps up and summarizes your document (1 paragraph). The Capella Writing Center, linked in the MBA Program Resources under Writing Skills, has good information on how to write an effective conclusion.<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\"><strong style=\"font-weight: bold; cursor: auto; color: inherit;\">References<\/strong>: Include at least two APA-formatted citations in your paper.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/h2>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">Deliverable<\/h2>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">\n<div style=\"padding: 28px 0px; font-weight: 400; font-size: 16px; cursor: auto; color: inherit;\" data-accordion-status=\"building\" data-controlall=\"true\">\n<div style=\"padding: 15px 46px; cursor: auto; color: inherit;\" aria-labelledby=\"hlyqfl2k435\">\n<p style=\"margin: 6px 0px 20px; cursor: auto; color: inherit;\">Write a 3\u20134-page<span style=\"cursor: auto; color: inherit;\">&nbsp;<\/span><strong style=\"font-weight: bold; cursor: auto; color: inherit;\">academic paper<\/strong><span style=\"cursor: auto; color: inherit;\">&nbsp;<\/span>(double spaced) following APA style and formatting. Refer to the writing resources in the MBA Program Resources in the courseroom navigation panel, especially paying attention to the MBA Academic and Professional Document Guidelines, under Writing Skills. Note that an academic APA style paper must include sub-headings as well as complete citations and references, and is also expected to be double-spaced.<\/p>\n<\/div>\n<\/div>\n<\/h2>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">Evaluation<\/h2>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">\n<div style=\"padding: 28px 0px; font-weight: 400; font-size: 16px; cursor: auto; color: inherit;\" data-accordion-status=\"building\" data-controlall=\"true\">\n<div style=\"padding: 15px 46px; cursor: auto; color: inherit;\" aria-labelledby=\"hlyqfl2kd327\">\n<p style=\"margin: 6px 0px 20px; cursor: auto; color: inherit;\">By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies through corresponding scoring guide criteria:<\/p>\n<ul style=\"margin: 16px 0px 20px 40px; cursor: auto; color: inherit;\">\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Competency 2: Apply leadership strengths and behaviors to workplace situations.\n<ul style=\"margin: 16px 0px 20px 40px; cursor: auto; color: inherit;\">\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Apply a critical thinking framework to a business situation.<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Explain how VUCA can affect a business situation and a recommended solution.<\/li>\n<\/ul>\n<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Competency 3: Recommend evidence-based strategies for leading and collaborating in complex environments.\n<ul style=\"margin: 16px 0px 20px 40px; cursor: auto; color: inherit;\">\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Recommend an evidence-based solution to a business situation.<\/li>\n<\/ul>\n<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Competency 4: Communicate effectively through academic and professional writing.\n<ul style=\"margin: 16px 0px 20px 40px; cursor: auto; color: inherit;\">\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Provide an overview of a business situation.<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Develop text using organization, structure, and transitions that demonstrate understanding of the relationship between the main topic and subtopics.<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Integrate appropriate use of scholarly sources, evidence, and citation style.<\/li>\n<li style=\"margin-bottom: 10px; cursor: auto; color: inherit;\">Convey clear meaning in text through sound grammar, usage, word choice, and mechanics.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"margin: 6px 0px 20px; cursor: auto; color: inherit;\">Faculty will use the scoring guide to review your deliverable as if they were your boss. Review the scoring guide prior to developing and submitting your assessment.<\/p>\n<p style=\"margin: 6px 0px 20px; cursor: auto; color: inherit;\">&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;<\/p>\n<p style=\"margin: 6px 0px 20px; cursor: auto; color: inherit;\">Scoring Guide:<\/p>\n<\/div>\n<\/div>\n<\/h2>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\"><\/h2>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">Criterion 1<\/h2>\n<div style=\"padding: 15px 46px; cursor: auto; color: inherit;\" aria-labelledby=\"hlyqfl3s6372\">\n<div style=\"margin: 20px 0px 30px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Provide an overview of a business situation.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Distinguished<\/div>\n<div style=\"margin-bottom: 4px; padding: 40px 80px; cursor: auto; color: inherit;\">Provides a thorough but concise overview of a business situation.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\"><\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\"><\/div>\n<\/div>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">Criterion 2<\/h2>\n<div style=\"padding: 15px 46px; cursor: auto; color: inherit;\" aria-labelledby=\"hlyqfl3ss169\">\n<div style=\"margin: 20px 0px 30px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Apply a critical thinking framework to a business situation.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Distinguished<\/div>\n<div style=\"margin-bottom: 4px; padding: 40px 80px; cursor: auto; color: inherit;\">Analyzes a business situation using a critical thinking framework and explains how each step contributes to a better understanding of the situation.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\"><span style=\"color: var(--color-1); font-size: 28px; background-color: var(--color-6); font-variant-ligatures: inherit; font-variant-caps: inherit;\">Criterion 3<\/span><\/div>\n<\/div>\n<div style=\"padding: 15px 46px; cursor: auto; color: inherit;\" aria-labelledby=\"hlyqfl3su693\">\n<div style=\"margin: 20px 0px 30px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Explain how VUCA can affect a business situation and a recommended solution.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Distinguished<\/div>\n<div style=\"margin-bottom: 4px; padding: 40px 80px; cursor: auto; color: inherit;\">Defines VUCA and explains how it can affect a business situation and a recommended solution, and identifies ways to determine if elements of VUCA are present.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\"><\/div>\n<\/div>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">Criterion 4<\/h2>\n<div style=\"padding: 15px 46px; cursor: auto; color: inherit;\" aria-labelledby=\"hlyqfl3sw946\">\n<div style=\"margin: 20px 0px 30px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Develop text using organization, structure, and transitions that demonstrate understanding of the relationship between the main topic and subtopics.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Distinguished<\/div>\n<div style=\"margin-bottom: 4px; padding: 40px 80px; cursor: auto; color: inherit;\">Develops a strong introductory statement and organizes text with skillful transitions into paragraphs with clear main ideas and headings, sufficient evidence, analysis, and linking information.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\"><\/div>\n<\/div>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">Criterion 5<\/h2>\n<div style=\"padding: 15px 46px; cursor: auto; color: inherit;\" aria-labelledby=\"hlyqfl3sy324\">\n<div style=\"margin: 20px 0px 30px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Integrate appropriate use of scholarly sources, evidence, and citation style.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Distinguished<\/div>\n<div style=\"margin-bottom: 4px; padding: 40px 80px; cursor: auto; color: inherit;\">Integrates and synthesizes evidence from credible, scholarly, and professionally sound sources, with minimal flaws in APA citation style.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\"><\/div>\n<\/div>\n<h2 style=\"margin: -1px 0px 0px; font-weight: 700; font-size: 28px; line-height: 30px; cursor: auto;\">Criterion 6<\/h2>\n<div style=\"padding: 15px 46px; cursor: auto; color: inherit;\" aria-labelledby=\"hlyqfl3t1551\">\n<div style=\"margin: 20px 0px 30px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Convey clear meaning in text through sound grammar, usage, word choice, and mechanics.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Distinguished<\/div>\n<div style=\"margin-bottom: 4px; padding: 40px 80px; cursor: auto; color: inherit;\">Produces complex and concise text that conveys clear meaning, with no errors in grammar, usage, word choice, spelling, or mechanics.<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">&#8212;&#8212;&#8212;&#8212;&#8212;<\/div>\n<div style=\"padding: 0.5rem 0px; font-weight: 600; font-size: 18px; cursor: auto; color: inherit;\">Draft paper is attached for rewrite<\/div>\n<div style=\"margin-bottom: 30px; padding: 40px 80px; cursor: auto; color: inherit;\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Write a 3-4-page academic paper in which you describe a business situation, apply a critical thinking framework to the situation, and recommend evidence-based solutions to the situation. Explain how the concepts of VUCA (volatility, uncertainty, complexity, and ambiguity) could affect both the situation and the solution. Introduction This paper will give you practice with academic [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"disciplines":[21],"paper_types":[],"tagged":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.writemyessays.app\/blog\/wp-json\/wp\/v2\/questions\/29963"}],"collection":[{"href":"https:\/\/www.writemyessays.app\/blog\/wp-json\/wp\/v2\/questions"}],"about":[{"href":"https:\/\/www.writemyessays.app\/blog\/wp-json\/wp\/v2\/types\/questions"}],"author":[{"embeddable":true,"href":"https:\/\/www.writemyessays.app\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.writemyessays.app\/blog\/wp-json\/wp\/v2\/comments?post=29963"}],"version-history":[{"count":0,"href":"https:\/\/www.writemyessays.app\/blog\/wp-json\/wp\/v2\/questions\/29963\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.writemyessays.app\/blog\/wp-json\/wp\/v2\/media?parent=29963"}],"wp:term":[{"taxonomy":"disciplines","embeddable":true,"href":"https:\/\/www.writemyessays.app\/blog\/wp-json\/wp\/v2\/disciplines?post=29963"},{"taxonomy":"paper_types","embeddable":true,"href":"https:\/\/www.writemyessays.app\/blog\/wp-json\/wp\/v2\/paper_types?post=29963"},{"taxonomy":"tagged","embeddable":true,"href":"https:\/\/www.writemyessays.app\/blog\/wp-json\/wp\/v2\/tagged?post=29963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}