Week 4: Assignment – Reflections on Building Psychological Safety & Rebuilding Trust

Sometimes we can learn a great deal from situations where things did not go ideally.  Author Dr. Margaret Paul once wrote, “When trust is broken, it does not need to be the end of a relationship. Much can be learned from staying in a relationship and learning from the conflict situation.” Reflecting back on your own experiences (in your current organization or a prior one), recall a time when you broke and then rebuilt trust (with either an individual or a team).   Integrating your experience with our Module 4 resources as well as any additional references you may want to add,  write a reflective memo that addresses the following questions:

• How did you communicate to help rebuild trust and establish psychological safety again?
• How did the breaking and rebuilding of trust impact ongoing communications with this individual/team?
• How did this experience impact collective leadership practices with this individual/team?
• What insights do you have from this experience on how you can build and rebuild trust and create psychological safety with others in the future?

You should submit:

• A 4-5 page, double spaced, Times 12 point font Word document containing your reflections and a minimum of 3 references.
• You are welcome to write your paper in a narrative, 1st person voice.
• For the incorporation of references, please use the APA style guideLinks to an external site. for citations.