Management in Business – recognize problems, define priorities, and create an action plan for elderly community

Situated in the heart of the community, Sunshine Senior Care Center serves as a sanctuary for elderly residents, offering personalized care and support. However, like any healthcare facility, it encounters operational challenges that can impact resident well-being and staff morale. Your task is to delve into these challenges, pinpoint their root causes, and propose actionable strategies to improve operational effectiveness while upholding the center’s dedication to compassionate care.

Your objective is to conduct a comprehensive analysis of the operational challenges faced by Sunshine Senior Care Center and devise innovative solutions to address them efficiently. You are provided with data on problem areas and their occurrences within the care center:

You also received a brief explanations on the problems identified to help you figure out a better strategy.

Staffing Shortages: Inadequate staffing levels can strain resources and compromise the quality of care provided to residents.
Medication Errors: Errors in medication administration pose significant risks to resident safety and can lead to adverse health outcomes.
Fall Incidents: Falls among elderly residents can result in serious injuries and impact their quality of life.
Communication Issues: Poor communication between staff members and residents can lead to misunderstandings and hinder care delivery.
Dietary Concerns: Meeting the diverse dietary needs of residents is crucial for their nutrition and overall well-being.
Housekeeping Lapses: Maintaining cleanliness and hygiene within the facility is essential for infection prevention and resident comfort.
Technology Failures: Technical issues with equipment and systems can disrupt daily operations and hinder staff productivity.
Safety Violations: Failure to adhere to safety protocols can jeopardize resident safety and lead to regulatory non-compliance.
Social Isolation: Limited social interaction can contribute to feelings of loneliness and depression among residents.
Billing Errors: Errors in billing processes can result in financial discrepancies and impact the center’s financial health.

Your Tasks:

As your objective is to help the senior care top management to enhance the operational of its facility, you need to use the techniques and tools to recognize the problems, define priorities, and coordinate an action plan. Precisely, here are the steps to prepare your analysis and plan:

1. Pareto Chart Creation:

Develop a Pareto chart to prioritize the operational challenges based on their occurrences, highlighting the most critical areas for improvement.

2, Fishbone Analysis:

Conduct a fishbone analysis to uncover the underlying causes contributing to the identified operational challenges. Consider factors related to staff, processes, equipment, environment, and management.

3, Action Plan (5W2H):

Create a comprehensive action plan using the 5W2H method to tackle the root causes identified in the fishbone analysis. Clearly outline Who will be responsible for each action, What needs to be done, When it will be implemented, Where it will take place, Why it is necessary, How it will be accomplished, and How many resources are required.

This is copied and pasted from my assignment. Tasks that should be written are at the end of the scenario.