- Introduction (1⁄2–1 page) – Company/department overview + operations type
- Current Situation (1–2 pages) – Case study style:
- Clear problem description
- Data (numerical/process/financial) to support problem
- Possible Improvements/Solutions (1–2 pages) – Data analysis + solution options
- Proposal of New Procedure (1–2 pages) – Choose and justify one solution
- Use references and literature
- Description of New Situation (up to 2 pages) – Explain how the process will change
- Include new flowcharts or changes in employee roles
- Justification of Change (2–3 pages) – Show measurable improvements (financial, time, quality, etc.)
- Implementation Plan (up to 1 page) – Gantt chart or similar + main points
- Conclusion & Recommendations (up to 1 page) – Summarize findings and make recommendations
- References – Minimum 15 reputable sources, Harvard style
- Appendix – Any supporting materials (surveys, data, charts, etc.)
Expectations for a Solid Pass
- Use more than 15 academic sources
- Demonstrate clear understanding and critical analysis
- Include well-labeled figures/tables
- Show original thought, logical flow, and strong justification