Discussion Topic: Customer Satisfaction and Customer Relationships DiscussionCustomer Satisfaction and Customer Relationships Discussion
Learning Objective:
Evaluate how customer experiences shape brand loyalty.
Assignment Overview:
You’ll share a customer service story and analyze its impact on loyalty.
Prompt:
Describe a time you had a great or terrible experience with a company. What happened, and how did it affect your decision to support them again?
Instructions:
Summarize the experience.
Identify what the company did right or wrong.
Suggest one improvement or loyalty strategy.
Reply Requirement:
Respond to two classmates. Offer an idea that could turn the bad experience around or enhance the good one.
Word Count:
Initial Post: 250–300 words
Responses: 125-200 words each
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