Introduction chp 7
Producing Quality Goods and Services Learning Objective
Once you complete this chapter, you will be able to:
1. Explain the nature of production.
2. Outline how the conversion process transforms raw materials, labor, and other resources into finished goods or services.
3 Understand the importance of service businesses to consumers, other business firms, and the nation’s economy.
4. Describe how research and development lead to new products and services.
5 . Discuss the components involved in planning the production process.
6. Explain how purchasing, inventory control, scheduling, and quality control affect production.
7
Summarize how technology can make American firms more productive and competitive in the global marketplace.
- operations management
- reshoring
- mass production
- analytical process
- synthetic process
- utility
- form utility
- service economy
- research and development
(R&D)
Assignment Questions: (
Chapter 7 assignment Discussion questions 7,8,9, pg 205
7. How is organizational height related to the span of management?
8. Contrast line-and-staff and matrix forms of organizational structure.
9. How does the corporate culture of a local Best Buy store compare to that of a local McDonald’s?
Introduction CHP 8
Producing Quality Goods and Services Learning Objective
Once you complete this chapter, you will be able to:
1. Explain the nature of production.
2. Outline how the conversion process transforms raw materials, labor, and other resources into finished goods or services.
3 Understand the importance of service businesses to consumers, other business firms, and the nation’s economy.
4. Describe how research and development lead to new products and services.
5 . Discuss the components involved in planning the production process.
6. Explain how purchasing, inventory control, scheduling, and quality control affect production.
7
Summarize how technology can make American firms more productive and competitive in the global marketplace.
- operations management
- reshoring
- mass production
- analytical process
- synthetic process
- utility
- form utility
- service economy
- research and development
(R&D)
Assignment Questions: (
Chapter 7 assignment Discussion questions 7,8,9, pg 205
7. How is organizational height related to the span of management?
8. Contrast line-and-staff and matrix forms of organizational structure.
9. How does the corporate culture of a local Best Buy store compare to that of a local McDonald’s?
Introduction CHP 9
Human resources planning is the development of strategies to meet a firm’s future human resources needs. The organization’s overall strategic plan is the starting point of the process. From this, human resource planners can forecast future demand for human resources. Next, the planners must determine whether the needed human resources will be available. Finally, they have to take steps to match supply with demand.
Objective
You will be able to describe the major components of human resources management.
You will be able to identify the steps in human resources planning
You will be able to describe cultural diversity and understand some of the challenges and opportunities associated with it.
You will be able to describe the processes of recruiting, employee selection, and orientation.
Assignment Questions
Please answer the following chapter’s discussion questions in the form of two or more paragraphs with full citations.
Also you could find Chapter 9-assignment, Discussion questions 9,10,11 in page 267
9. How accurately can managers plan for future human resources needs?
10. Are employee benefits really necessary? Why?
11. As a manager, what actions would you take if an operations employee with six years of experience on the job refused ongoing training and ignored performance feedback?