- Read Case 12-2 of the textbook and answer the related questions using information gleaned in Chapter 12.
- Read Case 12-3 and write the 3-page team memo (individually, not as a team).
- Explain the four axioms of conflict according to Watkins, and how each relates to communication.
- You are the Human Resources manager for a small candle company. You have been tasked with teaching department managers who are used to practicing either avoiding, accommodating, forcing or compromising the win-win strategy of “problem solving.” Write a one-page memo to your boss that explains how you would teach this new strategy, and what you would tell the managers about how this approach differs from – and is better – the one they currently use.
Read Case 12-2 of the textbook and answer the related questions using information gleaned in Chapter 12.
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