Assume the role of a human resources director at a U.S.-based call center that is currently based in the Midwest.

Address each critical element as written, using detailed and informative 

analysis that conveys critical thinking. 

The four critical elements are aligned to the people technical competency within the HR knowledge domain.

Specifically, the following critical elements must be addressed:

• Talent Acquisition: Determine appropriate strategies for acquiring qualified talent and explain how the strategies support organizational goals.
• Employee Engagement and Retention: Determine appropriate employee engagement strategies and explain how this approach will increase retention.
• Learning and Development: Determine learning and development opportunities aimed toward attracting and retaining qualified talent within the organization.
• Total Rewards: Identify appropriate total rewards strategies to increase employee retention and explain how these strategies support the goals of the organization.